What does ORIMAE actually help with?
ORIMAE provides cleaning, home-management and practical household support designed to make everyday life at home easier. That can include regular cleaning, one-off and deep cleans, ironing and laundry, home organisation, property checks, concierge support, move-in and end-of-tenancy cleaning, fridge cleaning and other practical household tasks.
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Is ORIMAE just for cleaning, or can you help with more?
Cleaning is one of our core services, but ORIMAE is designed to offer much more. You can use us purely for cleaning or combine it with organisation, laundry, property support, concierge services and other practical help around the home.
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Who is ORIMAE designed for?
ORIMAE is for anyone who would value an extra pair of dependable hands at home. That might be a busy household, a family, an older client, a professional, a second-home owner, someone preparing for guests or simply someone who wants their home to feel easier to manage.
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Can I use ORIMAE occasionally, or do I need a regular service?
Either. Some customers choose weekly or fortnightly support, while others use ORIMAE only when they need a one-off clean, home organisation, property check, concierge visit or another particular task.
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What makes ORIMAE different from booking a cleaner directly?
ORIMAE is designed around the wider running of your home. Cleaning may be where you begin, but our support can extend to organisation, household tasks, property care and concierge services, giving you one trusted place to turn when your home needs practical help.
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Do ORIMAE services vary by area?
They can. ORIMAE works through local teams, so availability may vary slightly between areas. We will always make clear which services are available to you before you book.
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What is included in a regular weekly or fortnightly clean?
Regular cleaning is designed to keep your home consistently fresh, tidy and comfortable. Typical tasks can include dusting, vacuuming, mopping, bathrooms, toilets, sinks, showers, kitchen surfaces, cupboard fronts, mirrors, bins and general tidying. Beds can also be made where fresh linen is left out, and smaller household cleaning tasks can be included within the booked time.
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What’s the difference between a regular clean and a deep clean?
A regular clean focuses on maintaining the areas of your home that need ongoing attention. A deep clean allows more time for detailed cleaning, seasonal resets and jobs that sit outside the usual weekly or fortnightly routine.
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Do you offer weekly and fortnightly cleaning?
Yes. You can choose weekly or fortnightly cleaning depending on what suits your home and routine.
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Do you offer one-off and deep cleans?
Yes. One-off and deep cleans are available when your home needs extra attention, whether that is before or after guests, after a busy period, for a seasonal refresh or simply because you want everything brought back up to scratch.
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Can you help with move-in and end-of-tenancy cleans?
Yes. ORIMAE can help prepare a property whether you are moving in, moving out or getting a home ready for its next occupant.
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Can I combine cleaning with other household support?
Yes. You might start with regular cleaning and later add ironing, laundry, organisation, fridge cleaning, cupboard cleaning, property checks or another type of household support.
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Can ORIMAE help organise wardrobes, kitchens and other areas of the home?
Yes. We can help organise wardrobes, cupboards, kitchens, pantries, linen storage and other areas of the home.
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Do you offer ironing and laundry?
Yes. Ironing and laundry can be booked as household support or added alongside another ORIMAE service where availability allows.
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Can I book smaller jobs such as fridge cleaning or cupboard organisation?
Yes. ORIMAE can help with smaller home-refresh tasks including fridge cleaning, cupboard cleaning, pantry refreshes, wardrobe organisation, linen changes and other practical household jobs.
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Do you offer help before or after guests stay?
Yes. We can help prepare your home before guests arrive or refresh it afterwards, including cleaning, bed changes, fresh towels, tidying, fridge preparation or other agreed tasks.
How much does ORIMAE cost?
Pricing depends on the service, the amount of time required and, in some cases, your location. Regular cleaning starts from the prices shown on our Pricing page, while one-off, specialist and concierge services may be charged hourly, priced by task or quoted individually.
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Why do some services have a fixed price and others an hourly rate?
Some jobs are naturally suited to an hourly rate, while others vary depending on the size of the property or the work involved. We use the pricing method that makes the most sense for the service.
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Is there a minimum booking time?
Yes. Regular cleaning has a minimum visit length of two hours. Other services may have different minimum requirements.
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Do you offer monthly home-care plans?
Yes. ORIMAE home-care plans are designed for customers who would like more regular support and can combine recurring cleaning with additional flexible home-support time.
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How do monthly payments work?
Your annual plan can be divided into 12 equal monthly payments, giving you one predictable amount to budget for each month.
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Can I pay annually instead?
Yes. If you prefer to pay for your plan annually rather than monthly, you can do so.
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Is there a discount for paying annually?
Yes. Annual plans paid upfront can receive a discounted rate.
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Are one-off and specialist services priced separately?
Usually, yes. One-off cleans, specialist household tasks and some concierge services may sit outside your regular plan or cleaning schedule.
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Will there ever be extra charges I wasn’t expecting?
We will always confirm the agreed price or charging basis before work begins. If additional time or work would be useful, we will discuss that with you first.
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How do I get started with ORIMAE?
Tell us where you are, what kind of help you are looking for and how often you think you may need us. We will then help you choose the most appropriate service and confirm availability and pricing.
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How quickly can my first visit be arranged?
That depends on your location, the service you need and local availability. We will let you know the earliest suitable options when you enquire.
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Can I change my services later?
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Absolutely. Homes, families and routines change, so your ORIMAE support can change too.
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Can I change between weekly and fortnightly cleaning?
Yes, subject to availability. If your circumstances change, we can look at adjusting the frequency of your visits.
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What if I need to reschedule a visit?
Contact us as soon as you can and we will do our best to rearrange your visit.
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Can I skip or pause my regular service?
Yes. If you are going away or need to pause your service temporarily, speak to us and we can arrange the most suitable option.
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What happens if my household needs change?
That is exactly why ORIMAE is designed to be flexible. You can increase, reduce or change your support as life changes.
Who will actually come into my home?
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Your service will be provided by one of the trusted local professionals working with ORIMAE in your area.
We carefully select the people we work with so you know who is coming into your home and can feel confident in the service being provided.
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How are ORIMAE professionals selected and vetted?
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Every ORIMAE professional is carefully selected before they begin providing services through us.
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Our process includes identity and suitability checks, references and confirmation of the appropriate insurance for the services they provide.
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We believe trust starts before anyone walks through your door.
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Are ORIMAE professionals referenced?
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Yes.
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References form part of our selection process and are checked before a professional begins working with ORIMAE.
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Are ORIMAE professionals insured?
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Yes.
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ORIMAE works with professionals who hold appropriate insurance for the services they provide.
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Will I usually have the same cleaner or home-support person?
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Wherever possible, yes.
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We believe continuity matters. Having the same local professional means they can get to know your home, your preferences and the way you like things done.
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What happens if my usual person is unavailable?
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We will let you know and, where possible, offer another suitable ORIMAE professional or rearrange your visit.
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We will never simply send someone unfamiliar without keeping you informed.
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Can I build a regular relationship with the same local professional?
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Yes.
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Where practical, we want customers and local professionals to build the familiarity and trust that comes from working together regularly.
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For us, a good home-support service should feel dependable and familiar rather than constantly changing.
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Are ORIMAE professionals local?
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Yes.
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ORIMAE is built around local teams serving the communities and surrounding areas in which they work.
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That local structure helps us provide a more personal service and build lasting relationships between customers and the professionals supporting their homes.
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What does ORIMAE Home Concierge actually include?
Home Concierge is practical support for the occasions when you need someone to help prepare, check or look after your home. It can include arrival preparation, receiving deliveries, putting groceries away, property checks, bed changes, plant care and other agreed household tasks.
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Can ORIMAE prepare my home before I arrive?
We can help prepare the property before you arrive by changing beds, laying out fresh towels, checking key areas of the home, putting away groceries or carrying out other agreed tasks.
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Can you receive and put away my grocery delivery?
Yes, where the service is available locally.
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Can ORIMAE check my property while I’m away?
Yes. Property checks can include agreed visual checks, looking for obvious problems, collecting post, watering plants and other straightforward household tasks.
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Can you water plants, collect post or handle small jobs while I’m away?
Yes. These are exactly the kinds of practical tasks that can form part of your property or concierge support.
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Can ORIMAE let in a tradesperson or wait for a delivery?
Where arranged in advance, ORIMAE may be able to provide access for a delivery, contractor or tradesperson and remain at the property as agreed.
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Is Home Concierge suitable for second homes and holiday properties?
Yes. It can be especially useful for second-home owners, people who travel regularly or anyone who wants trusted local support while they are away.
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Can I use Home Concierge only when I need it?
Yes. You can book concierge support occasionally or arrange ongoing support depending on your needs.
Can I work with ORIMAE?
Yes. As ORIMAE grows, we are building trusted local teams of independent cleaning and home-support professionals.
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What kind of people are you looking for?
We look for people who are reliable, professional, respectful in customers’ homes and comfortable working independently.
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What type of work is available through ORIMAE?
Opportunities may include regular cleaning, one-off and deep cleaning, ironing and laundry, home organisation, property checks, concierge services and other practical household support.
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Do I need to be self-employed?
Many ORIMAE opportunities are designed for independent self-employed professionals. We will explain how the arrangement works before you decide whether it is right for you.
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Can I choose when and where I work?
ORIMAE aims to match local professionals with suitable customers based on location, availability and the services they offer.
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How do I apply to join ORIMAE?
Register your interest with us and tell us about yourself, your experience, the services you can provide and the areas you would like to work in.
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Can I refer a friend or family member to ORIMAE?
Yes. If you know somebody who would benefit from ORIMAE, or someone you think would make an excellent ORIMAE professional, we would love you to introduce them.
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Does ORIMAE offer referral rewards?
From time to time we may offer rewards for successful customer or professional referrals. Any current referral scheme and qualifying conditions will be made clear at the time.
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Can existing ORIMAE professionals recommend other people to join?
Absolutely. Referrals are welcome, although everyone referred will still go through the usual ORIMAE selection and vetting process.
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